Delivery & Returns
Our International orders are shipped from our warehouse to the destination country and then via your local postal service. European orders normally arrive within 2-5 business days and to the rest of the world between 7-15 business days. Parcels can take slightly longer due to postal delays. If your order is being shipped outside of the European Union (EU), customs charges and taxes may apply that you will need to pay directly.
Your satisfaction is of great value to us, so we offer a 14-day guarantee returns policy on our bags. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please send us an e-mail.
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice and we’d advise keeping the tracking or proof of postage until we receive the items.
Defects, Incomplete Orders or Incorrect Delivery
If you are returning goods owing to defects, incomplete orders or incorrect delivery, we will refund you both the price you paid for the goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return package. Please obtain a receipt from your Post Office to enable us to process the refund for your return postage costs.